Terms & Conditions

The use of our website www.fossemeadows.co.uk and the purchase of products from Fosse Meadows Farm through the website are as a condition of your agreement with our Terms and Conditions. Please read below, this is Fosse Meadows terms and conditions.

If at any point we make changes to our terms and conditions, we reserve the right to amend or change our Terms without notice to you in relation to future orders.  You should ensure that before placing an order with us, you have read our current Terms and Conditions which are on our Website.

Fosse Meadows Farm is regularly reviewing the prices on the website; all prices are subject to change without prior notice. However, the customer will only pay the price of goods at the time of purchase. We do not accept liability for any inaccuracies, commissions or errors in our product descriptions, including pictures, information and prices.

In the case of an order being placed which contains products currently unavailable or not in stock, a full refund of the product will be processed. The amount refunded will be by the same method as we received the original payment. Please allow 5 working days for the transaction to be completed. Fosse Meadows are not responsible for any discrepancies regarding the processing of a refund.

You can cancel your order within two hours after your online purchase. We can not cancel an order after this period.

When ordering you cannot make amendments/changes to your order after we have sent the dispatch confirmation. If amendments want to be made; email: orders@fossemeadows.co.uk or call: 01858 88 1000 at your earliest convenience.

Fosse Meadows is an independent farm; therefore, all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.

Fosse Meadows supply both perishable and non-perishable goods, so it is important that you follow the given instructions and labels on the goods as to their storage and shelf-life.

Information about our delivery days and charges can be found on our website, we reserve the right to amend and change these at any time prior to your order.

We deliver all around mainland Britain, excluding the Highlands and Islands. You may place an order for products from outside the UK, but this order must be for delivery to a UK mainland address.

Fosse Meadows shall not be liable for any delays or failure of delivery of the goods that is caused by a circumstance that is beyond Fosse Meadows control or your failure to provide Fosse Meadows with satisfactory delivery instructions or any instructions that are relevant to the supply of goods. Once completion of delivery, the risk of the goods shall pass on to the customer.

There is a requirement to sign for the goods on delivery. If there is no one at the Delivery Address when the delivery is attempted the delivery courier will:

  • Carry out any special instructions which you requested prior to us sending you the Dispatch Confirmation (e.g. leave the Goods in a porch, garage or with a neighbour)
  • In the absence of you requesting any special delivery instructions prior to us sending you the Dispatch Confirmation, the delivery contractor shall leave a card at the Delivery Address stating that it has attempted delivery and it may pass the Goods to a Post Office or other collection facility for you to collect/re-arrange delivery.

If you give us specific delivery instructions in your Order (or prior to us sending you the Dispatch Confirmation) to leave the Goods at a neighbouring address or other place you nominate without obtaining a signature, the Goods are delivered entirely at your own risk and we will not accept responsibility for any loss or damage suffered.

If you have not given us specific delivery instructions in your Order (or prior to us sending you the Dispatch Confirmation) and your Goods are passed to the Post Office or other collection facility, it is your responsibility to arrange for collection or re-delivery.  The Goods will be entirely at your own risk and we will not accept responsibility for any loss or damage suffered.

If you fail to collect the Goods from the Post Office or other collection facility and they are returned to us by the delivery contractor, we reserve the right to dispose of the Goods without any liability or notice to you.

We shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by an event or circumstance beyond our reasonable control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

Collection by Customer:

Delivery of the Goods shall be deemed to have taken place when the Goods are ready for collection by you at our premises at either Fosse Meadows Farm, North Kilworth Leicestershire. Or at our farmers markets at the agreed mutually convenient appointment time.

Our Markets: Bloomsbury Street Food Market, South Kensington Farmers Market, Primrose Hill Farmers Market, Parliament Hill Farmers Market, West Hampstead Market, Brockley Market, Alexandra Palace Farmers Market, Queens Park Farmers Market.

In the event of a delivery not being delivered within the quoted time, through direct customer contact with a third party courier, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party.

On our website we use cookies. These contain users data and are stored on your computer and are used to remember your identity, track your searches, checkout details and to allow what products in your shopping basket to be stored until you next visit our website. Some internet browers may block cookies.

Alternatively, you may change your browser settings to block the use of cookies for this website, or for all the websites you visit. However, this will likely result in a degraded browsing experience. To provide a better experience to our users, and to help us identify the parts of our website that perform best, please accept the use of these cookies.

We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why as soon as possible, by sending us the batch number and the reason why you are disappointed with the product.

We will then consider either giving you a refund or sending you a voucher or find another solution. We will do our very best to respond as quickly as possible and try to resolve it.

Email to: office@fossemeadows.co.uk phone: 01858 88 1000.